Frequently Asked Questions
Everything you need to know about shopping with Lily & Fox
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I ensure I'm choosing the right size?
Each product page includes a detailed size guide. We recommend measuring a similar item you already own and comparing it to our specifications for the best fit.
Are your products ethically sourced?
At Lily & Fox, we prioritize sustainability and ethical manufacturing. We partner with suppliers who adhere to fair labor practices and use high-quality, durable materials.